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SmartQuote Frequently Asked Questions

ABOUT FATHOM’S ON-DEMAND DIGITAL MANUFACTURING PLATFORM

SmartQuote is a specialized online quoting platform that provides users with quick and easy access to 3D printing and traditional manufacturing services for prototyping and low volume production. Fathom utilizes the most advanced technologies and materials to help companies innovate new products faster and more efficiently. 

Create an account or log in / /

    • Select Technology
    • Upload File(s)
    • Submit Quote Request
    • Configure Materials & Finishing
    • Choose Shipping, Enter Billing Information
    • Place Order

WHAT FILES CAN I UPLOAD?

Fathom accepts 3D CAD Files (.stp, .step, .sldprt, .x_b, .ipt, .catpart, .prt, .sat, .zip). For files greater than 100 MBs utilize the Manual Quote option in the SmartQuote Dashboard.

WHAT TECHNOLOGIES ARE AVAILABLE?

Fathom offers 3D printing and additive manufacturing (PolyJet, SLA, FDM, MJF, SLS and DMLS), urethane casting, CNC machining, and tooling and injection molding. Learn more about Fathom’s digital manufacturing solutions.

WHAT MATERIALS ARE AVAILABLE ONLINE?

Additional materials for all listed technologies are available per special request. Choose “Other” to indicate a specific material in the comments section of your quote request.

FDM Standard Engineering-Grade Plastics—ABS, ASA, PC (polycarbonate), Nylon
Advanced Materials—Nylon 12CF (carbon-fiber filled), ULTEM 9085, ULTEM 1010, ABS-ESD7 (static-dissipative), PC/ABS blend, PC-ISO, PEKK, TPU92A
PolyJet Rigid Materials—VeroWhitePlus, Digital ABS (ivory)
Flexible Materials—Agilus30 (translucent), Digital ABS/TangoBlackPlus, Digital ABS/Agilus 30
SLA Rigid Prototyping Resin—Accura 25, ClearVue (clear)
MJF + SLS SLS—Nylon 12 (white or dyed), Nylon 11, Nylon GF, TPU88A (white)
MJF—Nylon 12 & 11 (gray or black)
DMLS Aluminum—AlSi10Mg, 6061-RAM2C
Steel—Maraging, Stainless, 316L, 17-4, 15-5, Inconel 625
CNC Machining Plastics—ABS, PC (Polycarbonate), Delrin (Acetal), Acrylic, HDPE, Nylon 6/6, Ultem
Metals—Steel, Aluminum, Brass
Urethane Casting Rigid Resins & Simulating Standard Engineering Plastics—ABS, PP (Polypropylene), Acrylic, UL94V0-Rated Flame Retardant, High Temp/Clear High Temp
Flexible Materials—Silicone, Rubber-Like/Clear Rubber-Like
Injection Molding Rigid Materials—ABS, PP (polypropylene), Nylon, PC (polycarbonate), Delrin (acetal)
Flexible Materials—TPE (thermoplastic elastomer material family), TPU (thermoplastic urethane material family), Silicone

CAN’T FIND THE MATERIAL YOU ARE LOOKING FOR?

The Fathom production team offers the widest range of additive technology and traditional manufacturing materials. The most commonly used are available through SmartQuote.

To learn more about Fathom’s services and material options, visit www.fathommfg.com. You can also request more information by emailing SQhelp@fathommfg.com.

WHAT OTHER SERVICES ARE OFFERED BY FATHOM?

Fathom offers a wide variety of prototype and production services to accelerate your product development and production processes. Our experts help companies go from concept to manufacturing in ways (and at speeds) not previously possible.

Fathom’s digital manufacturing solutions include, but are not limited to, 3D printing, additive manufacturing, CNC machining, urethane casting, tooling and injection molding, engineering and design and managed services.

HOW CAN I GET IN TOUCH WITH AN ACCOUNT MANAGER?

Fathom account managers are extremely knowledgeable about our advanced prototype fabrication and manufacturing services as it pertains to a variety of industries, from electronics to consumer products to medical to automotive to aerospace.

If you’d like to work with an account manager directly, you can email your request to SQhelp@fathommfg.com or call (510) 281-9000 ext. 660.

DOES FATHOM SELL 3D PRINTERS?

After an award-winning decade of selling and supporting enterprise-level equipment, Fathom entered into a strategic partnership with GoEngineer that builds on a shared vision for changing the way products are designed, prototyped and manufactured.

Effective as of August 16, 2018, Fathom entrusts GoEngineer with the ongoing sales and support needs of its machine customers which include Stratasys, Desktop Metal and Nano Dimension purchases, upgrades, consumables and field support.

If you’re interested in purchasing equipment, email Fathom directly at expert@fathommfg.com and we’ll connect you with the right expert at GoEngineer.

I NEED HELP USING FATHOM — WHO CAN I CONTACT?

If you would like some assistance working with Fathom, please contact SQhelp@fathommfg.com or call (510) 281-9000 ext. 660.

I DID NOT GET AN INVOICE COPY OF MY ORDER — WHO DO I CONTACT?

If you need copy of your invoice sent to you, please contact SQhelp@fathommfg.com or call (510) 281-9000 ext. 660.


Manufacturing Locations Across National Time Zones
The Fathom Advanced Manufacturing Platform

ISO 9001:2015 Certified + AS9100 Rev. D Certified + ITAR Registered
+ NIST 800-171 Compliant + ISO 13485 Certified

HEADQUARTERS

1050 Walnut Ridge Drive
Hartland, WI 53029
AS9100 Rev. D Certified

620 3rd Street
Oakland, CA 94607
ISO9001:2015 Design Certified

444 W. 21st St. Ste. 101
Tempe, AZ 85282

7770 Washington St.
Denver, CO 80229
ISO9001:2015 Certified

14000 N.W 58th Court
Hialeah, FL 33014
ISO 9001:2000 and ISO 13485 Certified

1207 Adams Drive
McHenry, IL 60051

401 W. Shore Blvd.
Newark, NY 14513
AS9100 Rev. D Certified and
ISO9001:2015 Certified

1920 Slaterville Rd
Ithaca, NY 13073

1401 Brummel Ave
Elk Grove, IL 60007

13758 Johnson Street NE
Ham Lake, MN 55304

6415 Angola Road
Holland, OH 43528

1050 Walnut Ridge Drive Hartland, WI 53029
AS9100 Rev. D Certified

1801 Rowe Lane
Pflugerville, TX 78660
ISO AS9100, AS9100:2016 and AS 9001:2015 Certified

1513 Sam Bass Rd
Round Rock, TX 78681
ISO 9001:2015 and ISO 13845 Certified

4302 Stone Way North
Seattle, WA 98103